Hoa Do

Hoa Do

Mentor
5.0
(3 reviews)
US$13.00
For every 15 mins
7
Sessions/Jobs
ABOUT ME
Passionate ServiceNow Developer with 8+ years of experience
Passionate ServiceNow Developer with 8+ years of experience

With 8+ years in software development, I specialize in automation, custom tables, and deploying over 20 applications, including tools for business analysts and custom workflow to recover millions of dollars. I've managed a team of developers and mentored interns to secure full-time positions. Adaptable to any work environment, I value continuous learning and diversity and excel in dynamic, collaborative settings.

Arizona (-07:00)
Joined September 2024
EXPERTISE
8 years experience | 3 endorsements
8 years experience | 3 endorsements
7 years experience
8 years experience | 2 endorsements
6 years experience

REVIEWS FROM CLIENTS

5.0
(3 reviews)
Alanoud
Alanoud
October 2024
very helpful in ServiceNow
Jothi
Jothi
September 2024
A very fruitful session. Very knowledgeable in ServiceNow.
EMPLOYMENTS
Cloud Developer Advisor
General Dynamics Information Technology
2024-05-01-Present
- Build a proof of concept for the upcoming government projects. Build a custom portal with themes and widgets explicitly suited for spec...
- Build a proof of concept for the upcoming government projects. Build a custom portal with themes and widgets explicitly suited for specific agencies. - I was in charge of building a CMDB proof of concept with Itential. - In charge of migrating the government's data from one instance to another.
ServiceNow
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ServiceNow
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Principal Systems Engineer
CommonSpirit Health
2021-06-01-2024-05-01
- Design and architecture of the process of consolidating HR's instance into IT's instance. - Oversaw the migration of HR data (HR Cases,...
- Design and architecture of the process of consolidating HR's instance into IT's instance. - Oversaw the migration of HR data (HR Cases, HR Profiles, HR knowledge articles) for 20+ million records. - Managed a team in developing a "Payroll Overpayment" app, recovering $8 million post-Kronos 2022 hack. - Managed successful upgrades of production and sub-production. - Implemented Agile methodologies and conducted training for efficient project tracking. - Solely developed a compensation application in ServiceNow, streamlining processes in a 3-month timeframe. - Implemented code reviews on update sets, ensuring quality control before migration.
ServiceNow
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ServiceNow
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Development/Operations Engineer II
Banner Health
2021-02-01-2021-06-01
- Developed ten custom applications on ServiceNow (ITSM), spanning both platform and portal functionalities. - Build an app called Clinic...
- Developed ten custom applications on ServiceNow (ITSM), spanning both platform and portal functionalities. - Build an app called Clinical Ladder to help streamline the process of nurses getting promoted. - Led offshore and onshore developers in crafting an application for external healthcare partners to access patient data. - Conducted thorough peer reviews for offshore code, ensuring high-quality deliverables before sending them to QA. - Setup and maintain MID Servers for the CMDB team.
ServiceNow
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ServiceNow
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PROJECTS
Payroll Overpayment
2022
Help to recover over $8 million post-Kronos 2022 hack. Build automation within ServiceNow to notify users if they have been overpaid and...
Help to recover over $8 million post-Kronos 2022 hack. Build automation within ServiceNow to notify users if they have been overpaid and ask them to submit a form acknowledging that they will have to pay the company back over X paychecks. I used the flow in ServiceNow to handle the automation, the record producer for the user to submit their response, the record producer for payroll to submit their data, and a custom table to handle all the data.
HTML/CSS
Automation
JavaScript
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HTML/CSS
Automation
JavaScript
ServiceNow
Records Management
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Compensation Vault
2024
Wrote a custom-scoped application to help notify users if they have received a bonus and pay raise. I used custom tables, portals, and f...
Wrote a custom-scoped application to help notify users if they have received a bonus and pay raise. I used custom tables, portals, and flows to handle this. The original process would take months, and it just involved emails between HR, payroll, and the manager before reaching the employee. However, the process takes a couple of weeks. Payroll submits the data into ServiceNow via the record producer, and the flow handles notifying HR, the manager, and eventually the employee. Communication is no longer done via email. The employee can view their information on the custom portal.
HTML/CSS
Automation
Server Administration
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HTML/CSS
Automation
Server Administration
JavaScript
ServiceNow
Server-Side Development
Human Resources
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