Rishit Tandon

* Spearheaded initiatives to enhance customer experience on Atlassian's customer support platform. * Achieved major business milestones by consistently delivering high-quality work within committed timelines. * Implemented new features resulting in a notable improvement in ticket time-to-resolution (TTR) and a reduction of daily ticket count by 13%. * Resolved issues related to Amazon EC2 instances remaining active for an extended period after deployment by devising a solution utilizing micros lifecycle events to halt containers based on specific triggers. * Regularly engaged in writing production-ready code, accompanied by comprehensive JUnit test cases to ensure robustness. * Proficiently debugged and troubleshooted production issues in real-time, contributing to seamless operations. * Participated in rotational on-call duties, demonstrating adaptability and commitment to operational excellence. * Conducted engaging demo sessions for the team to showcase newly delivered features, fostering collaboration and knowledge sharing.

* Played a pivotal role in decomposing a monolithic service responsible for ticket creation and management, enhancing modularity and scalability. * Led the development initiative for a standalone microservice dedicated to ticket management, specifically tailored for the B2B line of business. * Introduced a novel workflow resulting in a significant increase in daily ticket closures, elevating productivity from approximately 50/day to 80/day. * Spearheaded the implementation of the Drools rule engine, empowering non-technical users to configure business logic efficiently through Excel. * Implemented a robust queue system utilizing RabbitMQ to handle concurrent ticket creations, ensuring efficient processing even during high load scenarios. * Optimized ticket allocation algorithms, strategically reducing network database calls, consequently improving query efficiency by an impressive 45%.