Taylor Peterson

• Provided exceptional support to clients, acting as the primary contact to address concerns and issues with our application. • Facilitated effective communication between technical and non-technical stakeholders to bridge gaps in understanding. • Conducted thorough research and troubleshooting of .NET/C# code to identify root causes of problems. • Proactively identified potential issues by reviewing code and recommended improvements for enhanced functionality and performance. • Continuously updated and maintained documentation resources to ensure accurate and up-to-date information for future reference.

• Acted as the subject matter expert for in-house software products, providing guidance and technical support to cross-functional teams in firm-wide initiatives. • Conducted research and evaluations of multiple low-code solutions to determine the best fit for the firm's needs with other managers in the department. • Collaborated with cross-functional teams to drive seamless integration of new servers and infrastructure updates into existing systems, also resulting in improved disaster recovery capabilities. • Led project to migrate code repository and CICD pipelines to Azure DevOps, resulting in improved developer productivity and faster delivery of new features and becoming the first team in the firm to accomplish this goal. • Successfully managed a team responsible for handling and resolving software bugs, resulting in improved customer satisfaction and product quality. • Created an Angular frontend to replace a legacy framework, resulting in improved user experience and development efficiency.

• Led the development and implementation of automated workflow solutions using Java, JavaScript, HTML, and CSS to improve firm productivity. • Led the customization of client welcome packets to effectively target specific audience segments. • Implemented an automated email system for communicating advisory portfolio changes to external traders. • Built ETL processes using SQL, SSIS, and SSRS to create reports that identified process improvements to support firm growth while maintaining the same headcount. • Collaborated and partnered with internal and external vendor teams to drive integrations, support and roadmap of platforms. • Acted as a mentor for the developers on the team, providing guidance and support to improve their technical and professional skills. • Performed code reviews to ensure high-quality, maintainable code for software development projects and identified defects, bugs, and potential performance issues. • Implemented an automated code review process using Python, resulting in improved code quality and development efficiency. • Led the technical interviewing process for software engineers by implementing a paired programming exercise, resulting in the successful hiring of high-quality candidates. • Developed and maintained coding standards and best practices to ensure solutions meet appropriate integrity levels. • Successfully gathered and presented evidence for audits, resulting in successful completion of audits with minimal findings. • Developed and maintained automated Selenium/C# tests to monitor system performance and ensure the reliability of vital platforms. • Promoted from Software Engineer I in 2017.